Cancellation and Refund Policy

At Skywire Broadcast, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Cancellation and Refund Policy to understand how to proceed if you need to cancel an order, return a product, or request a refund.

1. Order Cancellation

Cancellation Before Shipment: If you wish to cancel your order, please contact our customer support team immediately at Support@skywirebroadcast.com/ +91-9210025777. Orders can only be cancelled if they have not yet been shipped.
Cancellation After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may be eligible to initiate a return once the item is delivered (see the Return Policy below).
Refund for Cancelled Orders: For successfully cancelled orders, a refund will be issued to the original payment method within 7-10 business days.

2. Return Policy

To ensure a smooth and fair return process, please review our guidelines below:

Return Eligibility: Items are eligible for return within 7 days of delivery, provided they are unused, in original condition, and in the original packaging with all accessories, manuals, and documentation included.
Non-Returnable Items: Certain products may not be eligible for return, including clearance items, customized products, or items marked as final sale. If an item is non-returnable, it will be specified at the time of purchase.
Return Process: To initiate a return, please contact our support team at [support@skywirebroadcast.com/+91-9210025777] with your order details. We will guide you through the return shipping process. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Refund for Returns: Once your returned item is received and inspected, we will process your refund. The refund will be credited to your original payment method within 7-10 business days.
Partial Refunds: In some cases, partial refunds may be granted if items show signs of use or if any components are missing from the return package.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will work to resolve the issue promptly by offering a replacement or refund, depending on availability. Please retain all packaging and documentation for damaged goods until the issue is resolved.

5. Exchange Policy

At this time, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item (following the Return Policy above) and place a new order.

6. Contact Us

For any questions or assistance regarding cancellations, returns, or refunds, please reach out to our customer support team:

Skywire Broadcast
Email: [support@skywirebroadcast.com]
Phone: [+91120-6870894]
Address: [B-115, iThum Tower, Sector 62, Noida 201301 Uttar Pradesh India]

We are here to help ensure a satisfying experience with Skywire Broadcast.

Last Updated: [11.11.2024]